FAQs

HOW DO I ORDER?
You can place your orders anytime online 24/7 on our website www.shopxtraflyy.com. 

DO YOU SHIP TO MY COUNTRY?
Unfortunately, for now we only offer shipping in the US! International shipping is coming soon.

 

WHAT ARE THE FORMS OF PAYMENTS ACCEPTED?
We accept all major credit cards through our websites checkout. 

When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account.

 

 

DOES MY ORDER REQUIRE VERIFICATION?

Some orders are subject to the XtraFlyy Verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back (which can be done after business hours) or by email.

If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current. 

It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.

We regret that this is necessary, but it is esigned to protect the card owner as well as the retailer.

 

HAS MY ORDER BEEN SHIPPED?
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

 

CAN I MODIFY/CANCEL MY ORDER?
Unfortunately, once your order has been processed we are unable to modify or cancel any order. When your order arrives, please follow exchange instructions for a store credit.

 

MY ITEM IS A PREORDER, CAN I RECEIVE MY OTHER ITEMS BEFORE IT SHIPS?

Unfortunately, we do not ship preorder items separately. However, if you would like to pay standard shipping to have your other items arrive before your preorder, please email shopxtraflyy@gmail.com to request a shipping invoice.

 

WHAT SIZE IS THE MODEL WEARING?

Our models usually wear a medium or large in most items unless indicated otherwise. Please check the description on each item before purchase. 


DO YOU RESTOCK PRODUCTS?

Typically, we do not restock, however, in the instance that we do restock, please ensure that you are signed up for our email list to stay updated on restock status. 

 

WHY IS MY PRODUCT OUT OF STOCK?
Because of our mission to provide you with the latest in fashion we do not stock large quantities of any item. For this reason, we may not have the merchandise you have ordered. You will receive an email advising you of any out of stock items. Don’t be sad, we update our site often with new XTRAFLYY pieces that we know you will love.