Shipping & Local Pick Up

Please keep in mind shipping times may be extended due to COVID19

 

Shipping 

ALL BILLING AND SHIPPING ADDRESSES MUST BE VERIFIED PRIOR TO SHIPPING OR YOUR ORDER WILL BE CANCELLED AND REFUNDED!! PLEASE ENSURE YOU ARE USING CORRECT BILLING AND SHIPPING INFO. 

Please allow 3-4 business days for your order to be processed. After your order has been packaged we will ship your order via United States Postal Service (USPS) and you will receive your order within 2-3 business days. 

Please note, XtraFlyy is not responsible for any delays caused by USPS or the other shipping carriers we work with, especially during high volume seasons. Further, items purchased on pre-order are subject to varying shipping times per the item description and preorder policy. 

Lost Packages where tracking shows delivered.
1. File Claim with USPS
2. File police report
3. Wait for USPS investigation results. Depending on results items may reship.

XtraFlyy IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE-CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. THE CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF THE ITEM NEEDS TO BE SENT BACK.

Local Pick Up Option

Live in the Jacksonville area and want to pick up your items? 

Select the local pick up option at checkout. All online pickup orders must be picked up within 10 business days of your purchase date. If you do not pick up your item(s) within those 10 days, they will be returned and you will incur a 25% restocking fee as well as a store credit for the abandoned item(s). Please check our Instagram page for pick up dates and times.